Key Objectives

• Identify and apply strategies to overcome communication barriers
• Improve worker morale through the application of conflict management
• Behave professionally on the job and display the right attitude toward  colleagues

Course Outline Includes:

• Understanding Conflict Dynamics.
• Strategies to Avoid Disputes.
• Different Approaches to Handling Conflict.
• Turning Conflict into Constructive Outcomes.
• Steps in the Negotiation Process.
• Strategies for Managing and Resolving Anger.

And more to learn!

Who to Attend

HR Managers, Business Owners, Present and Aspiring Supervisors, Administrative Professionals, Executive Assistants, and all employees who want to handle conflicts professionally.